We carry insurance to cover damage of furniture. This does NOT cover any pressed wood items. We are super careful with your furniture and belongings. However, pressed wood furniture, even though it has greatly improved in quality recently, can break easily. These items are not covered by insurance. Also, if we find any damage to an item before we load it we will bring it to your attention. This is not a criticism of your furniture or items but rather we do this so you are aware the damage was not of our doing.